Interview with Tradesman James Owens – Video

Hi folks,
here is an interview I did with James Owens at one of our workshops recently.  James is a qualified carpenter from Blanchardstown and has been getting a lot of positive feedback from users of Tradesmen.ie.  Sometimes the Internet can be a bit impersonal so it’s nice to be able to see one of the tradesmen in person on this video.  If you are a customer hopefully this interview will help you identify positive signals to look out for when hiring a professional tradesman.  If you are a tradesman, I hope this interview will give you a few tips and help you to see areas where you can improve your customer service and be more successful in the future.  You can see the interview below:-

James has been in the construction business for over 20 years and he specialises in attic conversions, house extensions and bathroom renovation.     In the video James talks about some of the services he provides and how he loves a challenge.  Some customers were told a job couldn’t be done but James brought in a number of experts and he was able to get the job done that they wanted.  James gives some tips about excellent customer service, being trustworthy, having a positive attitude, pleasantness and being upbeat.  James also talks about snagging, the importance of customer support and how he hopes to train his son into the family business as well.  It’s fantastic to see a tradesman like James with such a passion for his trade and with such a positive outlook for the future!

I hope you enjoy watching.  If you have any comments or questions, please don’t hesitate to post them below and we’ll be happy to answer them as soon as possible.

Cheers
Oliver Dempsey
Tradesmen.ie
22nd August 2015

Here are some other articles that you might be interested in below:-

Construction Work Safety in the Home
A discussion on the Building Control (Amendment) Regulations 2013
Do I need Planning Permission?
Certifying my Building or Renovation
Construction Contracts, Why are they needed?
4 Tips for Hiring a Tradesman
House Extension Tips
House Extension Cost Survey
Conservatory and Sunroom Prices
Attic Conversion Prices
New Build House Cost Survey
Top 10 Tips to Building a New Home

About Oliver Dempsey

Owner and Managing Director at Tradesmen.ie and contributor to the Tradesmen.ie Blog You can connect with Oliver on Google+ DISCLAIMER: All content provided in my articles is for informational purposes only. The information contained in these articles has been obtained from research carried out by myself through online and offline sources and through other writers and contributors who provide me with content. While I am responsible for the final editing of each article and I do my best to verify the information, I do not make representations as to the accuracy or completeness of any information. Therefore you must not rely on the information contained in any of these articles and always make sure to seek the advice of a suitably qualified expert before embarking on any project.
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  • Shane McD

    Great video lads, just noticed the word ‘Trust’ in the chart behind you is number 1, I thought price would be number 1?!!

  • tradesmen1

    Hi Shane, thanks for your comment. I was pleasantly surprised to see that all of the groups at the customer excellence workshop put trust as the most important factor in choosing a tradesman.

    Cheers
    Oliver

  • http://www.stelladoradus.com/ Ferd Browne

    James comes across very well in the video. I would hire his services:)

  • tradesmen1

    Hi Ferd,
    yes he’s very passionate about his job, it’s great to see

    Cheers
    Oliver